© Dwell Care. | All rights reserved.
Last updated: 28 September 2025
Welcome to Dwell Care (“we”, “us”, “our”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information, and your rights under Australian law.
Dwell Care
Website: https://dwellcare.com.au
Contact: 9/9 Hansen Court, West Lakes Shore, SA – 5020
Email: admin@dwellcare.au
Phone: 1300172620
We may collect the following personal information:
Identity / basic details: name, date of birth, gender
Contact information: email address, phone number, mailing address
Online identifiers: IP address, cookies, device/browser information
Health or sensitive data (if applicable to our services) — only with explicit consent
Other information you provide voluntarily: feedback, survey responses
We collect personal information:
When you fill in forms on our website (e.g. contact form, consultation request)
When you subscribe to our newsletter or mailing list
Through your use of our website (e.g. via cookies, analytics)
When you interact with us in person, by phone or by email
From third parties (e.g. referrals, partners), only with your consent or as required by law
We may use your personal information for the following purposes:
To respond to enquiries and requests
To provide you with the services you have asked for
To send you information or promotions (if you have consented)
To improve our website and services, including analytics and feature usage
To comply with our legal obligations
We may disclose your personal information:
To third-party service providers who help us operate the website or our services (such as hosting, email services, analytics)
Where required by law, a court, or regulatory authority
If we engage contractors/sub-contractors who must maintain confidentiality
If we are involved in a merger, acquisition or sale of business assets, with appropriate protections
We take reasonable steps to protect your data from misuse, interference, loss, unauthorised access, modification or disclosure
We store data in secure servers in located country or via trusted cloud providers
We retain your personal information only for as long as needed for the purposes for which it was collected or required by law
Our website uses cookies and similar technologies to enhance user experience, measure performance and traffic, and for marketing
You can disable cookies via your browser settings, but this may affect website functionality
Under the Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
Access the personal information we hold about you
Correct any inaccuracies in your personal information
Request deletion of your data, where lawful and practicable
Withdraw your consent for certain uses of your information
Complain to us if you believe your privacy has been breached
If unresolved, complain to the Office of the Australian Information Commissioner (OAIC)
If your personal information is stored or processed overseas (for example by a cloud-service provider), we will ensure appropriate safeguards are in place in accordance with the APPs.
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page with a revised date. Your continued use of our services after changes means you accept the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:
Dwell Care
Website: https://dwellcare.com.au
Contact: 9/9 Hansen Court, West Lakes Shore, SA – 5020
Email: admin@dwellcare.au
Phone: 1300172620
We acknowledge the Traditional Custodians of the lands and waters and we pay our respects to them, their culture, their elders past present, and future and extend our respect to all Aboriginal and Torres Strait Islander and First Nations Peoples.
